Logging in to the website

[Andy Smith]

Recently I have had a couple of reports of Club members being
unable to log in to the website. This does seem to happen
occasionally on an individual basis. As far as I know there
has not yet been a case where nobody could log in, which
would indicate unambiguously a problem with the website.
Obviously I am able to log in at present to sent this
message.

Here are a few things to try:

Reboot your computer

Try a different browser if you have one, e.g. Chrome instead
of Firefox or whatever

Clear any cookies with Castlemountaineering in their name
(if you know how to do that)

Clear your cache (if you know how to do that)

Wait a while and see if the situation changes

In the Log in section, enter your Username and click Lost
Password to get a new one (which you should then be able to
change back to the original one; I haven’t tried this)

Continue to report problems to me. If there seems to be a
widespread issue, I will take it up with Digital Nomads

Andy

[Russ Clare]

Thanks for your post, Andy – I had this problem with Firefox, Chrome and Edge last night, and posted on FB to that effect. This morning too, and your post had not appeared on the messageboard. Accessed the message from the email alert, cleared CMC cookies and web cache as you advise and …. bingo – your message appears and I can log on without a problem.

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